Why Legacy Claims Systems Are Holding You Back
Legacy claims software once served the industry well. But today, it can be a silent bottleneck — slowing down adjusters, putting compliance at risk, and leaving valuable insights untapped. If your team is struggling to keep up with increasing demands, it may be time to ask: have we outgrown our claims software?
This blog post reveals five clear signs your organization has moved beyond the capabilities of outdated systems — and how modern claims automation tools like Terra’s can transform your operations.
1. Manual Data Entry Still Dominates Daily Workflows
Are your adjusters spending more time entering data than managing claims? That’s a red flag.
Legacy systems often lack integrations and automation. This forces adjusters to manually input information across multiple tools — increasing errors, slowing processing, and dragging down productivity.
Why it matters:
Manual processes delay settlements and inflate operating costs.
Solution:
Terra’s claims automation tools eliminate repetitive data tasks with automated intake, document indexing, and integrated communication channels.
Related: Transforming Workers’ Compensation Claims Management: How Automation Drives Operational Efficiency
2. Your Claims System Doesn’t Support Policy Integration
If your claims and policy teams are working in silos, you’re missing out on critical efficiency gains.
Legacy platforms often lack seamless data sharing, requiring policy updates and endorsements to be entered twice or emailed manually.
Why it matters:
Disjointed systems increase the risk of human error and delay claims resolution.
Solution:
Modern platforms like Terra integrate claims and policy administration software, allowing teams to synchronize policy changes in real time.
Related: Streamline Your Policy Lifecycle: The Role of Automation in Policy Administration
3. Reporting for Compliance Is Still a Nightmare
If generating reports feels like preparing for a tax audit, your system is outdated.
Old systems don’t adapt well to evolving state and federal reporting requirements — making compliance a constant fire drill.
Why it matters:
Non-compliance leads to fines, reputational damage, and regulatory scrutiny.
Solution:
Terra’s insurance claims management platform comes with built-in compliance tools to automate FROI/SROI submissions and real-time alerts for regulatory changes.
4. There’s No Visibility into Claims Trends or Performance
Can your team instantly identify adjuster workloads, pending settlements, or recurring claim types?
If the answer is “not really,” your legacy system lacks advanced analytics.
Why it matters:
Without performance metrics, you can’t improve outcomes or reduce losses.
Solution:
Terra’s analytics dashboard tracks your claims management process end-to-end — from intake to closure — offering insights into bottlenecks, durations, and resolution trends.
Related: Proven Success in Claims Management: Metrics That Matter for CEOs and Risk Managers
5. You’re Still Hosting Software On-Premises
Maintaining on-prem systems is costly, insecure, and impractical in a post-pandemic world.
Your team likely needs remote access, faster updates, and scalable infrastructure that legacy tools just can’t deliver.
Why it matters:
Cloud-native platforms reduce infrastructure costs, simplify IT support, and enable anytime-anywhere access.
Solution:
Terra offers a policy automation software and claims platform built in the cloud — eliminating server headaches while ensuring compliance and speed.
Related: Workers’ Comp Without the Burden of Local Servers: Terra’s Cloud Solution
When It’s Time, Don’t Wait
Legacy claims software may have once been “good enough,” but today it’s a liability. Operational delays, disjointed workflows, and compliance gaps are costing you time and money.
If your team is experiencing any of the issues above, it’s time to explore a modern, integrated solution that aligns with your current and future business needs.
Still wondering if you’ve outgrown your system? Let’s talk.
Terra offers risk-free implementation, built-in compliance tools, and unmatched automation.
