Policy Administration Specialist

Responsibilities:

Policy Lifecycle Management

• Create, modify, and maintain policies in Brightcore PAS.
• Process endorsements, renewals, cancellations, reinstatements, and rewrites.
• Validate rating, forms, and coverages.
• Review submissions for completeness and accuracy.

Operational Support

• Manage daily policy queues and meet SLA requirements.
• Troubleshoot system or processing issues and coordinate resolutions.
• Support underwriting with policy corrections and data validation.
• Assist in maintaining consistency between billing and policy data.

Quality & Compliance

• Ensure regulatory compliance across all policy transactions.
• Maintain clear and accurate documentation of policy changes.
• Perform regular data-quality checks to ensure system accuracy.

Cross-Functional Collaboration

• Collaborate with Underwriting, QA, Product, and IT teams.
• Support UAT activities for PAS releases or new configurations.
• Provide feedback to improve workflows and operational efficiency.

Customer & Stakeholder Interaction

• Support agents, internal clients, and service teams with policy-related inquiries.